Job satisfaction of non academic staff : a case of the University of North West

Abstract

The main objective of the study is to determine job satisfaction levels of managerial, administrative, secretarial and technical staff at the university of North West (herein after referred to as UNW),based at the main campus. The University of North West is situated in Mafikeng, the capital of the North West Province of the Republic of South Africa. The study is also aimed at determining as to whether gender, job grade and age play any role in the way they experience job satisfaction. A questionnaire consisting of two sections is used in the survey. The first section requires biographical data and the second section contains Bullocks 'overall job satisfaction scale' . Both descriptive and inferential statistical methods are used to analyse data. Descriptive statistical methods include frequencies, percentages, modes, means, standard deviations and job satisfaction scores. Inferential statistical methods include the analysis of variance to indicate significant differences between men and women, job grades and age groups; and the Pearson r is used to indicate the relationship between the job satisfaction factors used in the scale. Results show that the respondents enjoy moderate to high levels of job satisfaction, with the female enjoying higher levels than males, as indicated by the modes and means, with standard deviations showing a close variation of scores. Results also show that the higher the job grade, the higher the level of job satisfaction.The differences in the grade means, are however, not significant at the .05 level. For the sample, job satisfaction does not increase with age and the differences in the means are not significant at the .05 level as determined by the ANOV A test. The results of the Pearson r show that there is a significant positive relationship between most of the job satisfaction factors at both the .05 and .OJ levels, thus indicating a strong influence and relatedness between the factors.

The study should also indicate to top management how managerial, administrative, secretarial and technical staff feel towards their jobs and the organisation itself.As the sample consists of 78 of the population, we can confidently infer the results to the population.