Guidelines for the design and creation of a web form to facilitate the registration of first time tax payers: an HCI approach

Abstract

Research has been conducted both in the field of Human-Computer Interaction and in the field of design and creation. Very little research has been conducted in the area of tax registration systems. No research was carried out in the overlapping area of these three fields. By combining insights from literature in these fields the paper aims to provide insight into Human-Computer Interaction’s implications and influences on the design and creation of a web form to facilitate the registration of first time tax payers in South Africa. Each aspect of human-computer interaction is broken down into individual themes. For each aspect, the factors that played a direct role in design and creation are discussed. For example, the human component may include factors such as senses, memory, emotion and individual differences. The computer component may include components such as input and output devices, system requirements and physical and logical setup. Norman’s execution-evaluation cycle will be applied to the case study to explain the interaction process. The result of this study indicates that the influences of these factors are used as guidelines for the design and creation of a web form to ease the registration of first time tax payers.