Development of a process model for a modern control room

Abstract

We are in the midst of the fourth industrial revolution, which raises the question of the relevance of intelligent technologies in modern-day control room systems. Control rooms in multiple industries perform tasks of event management – which is the most important function of control rooms. A loosely integrated security control room system is analysed in this research and defined generically. This system is constructed and validated in a simulation environment with historical data from a real-world control room system. This conventional control room system is referred to as the “AS-IS” model in this research. Research topics in the literature study include human factors and industry 4.0 technology such as various forms of artificial intelligence and augmented cognition. These topics show that intelligent technology that may be applicable to control room systems is widely available and successful in many other settings. This finding provokes multiple sensitivity analyses on the “AS-IS” system to understand the anticipated impact of technological alterations. The impact of changes to the “AS-IS” system is recorded with influential output variables including the time incidents are not under control, the operational wastage, and the costs involved. This research is intended to act as a catalyst for future, more comprehensive studies. The objective is, therefore, to illustrate that intelligent technologies may be suitable in many control room industries, and to identify the areas of the system where they would be most applicable and why.