The management of everyday internet activities in government organisations

Abstract

The environmental transformation has been progressing by the day as the years pass by. Computer world has taken over and most people are relying on it to perform their day-to-day activities. Internet use has been seen to be user friendly to human beings as it simplifies life and assists in overcoming situational challenges. Internet has been one of the fastest tools to connect the entire world within a short space of time. This study seeks to look at how employees in the government use the Internet to pursue their day to day activities emphasising the activities that are being performed by these employees on the Internet. There are various reasons why people log on to the Internet. Some do so in order to improve their current state of mind, to reduce boredom and to improve their anger and frustrations. It is against this background that this study is being done in order to understand as to what is happening with regard to the departmental Internet use. It is hoped that at the end of this study the researcher will be able to inform / advise management on the best Internet practices as well as the various ways that can assist management to monitor Internet use. If Internet abuse is being reported as a concern, the study must be able to come up with remedial actions that will assist management to control the abuse in a cost effective manner. Internet abuse if neglected can result in increased cost and noticeable reduction in service delivery. The employees in the Department of Public Works, Roads were used as the targeted population for this study. The behavioural pattern of these employees was used as reference to the entire population of this province so that the impact can be measured at a broader scale.