Investigating barriers in accessing and utilizing of public library services by learners at Tsakane Public Library

Abstract

This study sought to investigate barriers and challenges in accessing and utilising library services by learners at Tsakane public library (Gauteng Province). Both qualitative and quantitative research methods were used to conduct this study. Target population included learners who were using the library for their academic school work, who were part of the Focus Discussion Group and also administer questionnaires and the library staff who also administer the questionnaires. Additionally convenience sampling was used to select the learners, while purposive sampling was used to select the staff participants in the study. The study revealed that Tsakane library lack to provide relevant information resources due to limited budget which results into inadequate information resources, strict policies and regulations, operating hours, limited time in using computer and unawareness of the services the library offers. These challenges resulted in learners not having access and use the library. The study indicated that some learners were not given individual attention and proper assistance they require, when it comes to information need and usage due to the shortage of staff. It was recommended that more trained staff should be hired to avoid long wait to be served while staff are busy servicing other patrons. More budgets should be allocated so that more books and other library resources should be purchased.