Identification and critical analysis of the factors influencing procedural efficiency in water use licence applications
In order to ensure that water is not over used and that the quality thereof is not compromised chapter 4 part 1 of the National Water Act (Act 36 of 1998) requires that a water use (as defined in section 21 of the act) must be licensed. The aim of the research was to identify and analyse the factors that influence procedural efficiency in the water use licence application process and to make recommendations as to what changes could be made to improve efficiency. Interviews were conducted with officials from the Department of Water and Sanitation, consultants who assist in the application process as well as applicants. The results were analysed in conjunction with a literature review on the subject and showed that the key factors that influence procedural efficiency relate to human resources; communication; process administration; process management; awareness; post-approval processes; license content and decision making. It is concluded that the water use license process is well designed in line with South African water management legislation, however, serious concerns remain about the implementation thereof.