Browsing Humanities by Author "Jonas, Itumeleng Ronald"
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The effectiveness of a performance management system in enhancing service delivery : the case of Maquassi Hills Local Municipality
Jonas, Itumeleng Ronald (North-West University, 2011)Performance Management System (PMS) implementation in Maquassi Hills Local Municipality (MHLM) had been a problem for many years. The municipality failed to produce an annual report for three consecutive years (2006/2007, ...