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Burnout in a customer services environment
(North-West University, 2003)
The recent worldwide shift in focus from goods production to service provision in Western
countries has resulted in the expansion of the service sector. The front-line worker has
become a central figure in the new ...
Work wellness, sense of coherence and health of protection services members
(North-West University, 2004)
The impact of change on organisations and the transforming role of the protection services member means that protection services members perform under more stress than members of almost any other profession. They are human ...
The psychometric properties of the COPE in selected occupations in South Africa
(North-West University, 2006)
Coping strategies represent the efforts, both behavioural and cognitive, that people invest in order to deal with stressful encounters. Coping is a basic component for developing adaptation and plays a major role in the ...
Consumer perceptions of supermarket service quality : scale development, measurement and validation
(North-West University, 2003)
During the last decade much research has been done on consumer perceptions in the so-called pure services with scant attention being devoted to the analysis of retail services associated with the marketing of goods. However, ...
Burnout and engagement of teachers in the North West Province
(North-West University, 2004)
Continuous exposure to things like high job demands, lack of job resources, change, competitiveness and rivalry, can result in stress and burnout. Stressful events may lead to ill health and might impact negatively on the ...
Burnout and work engagement of employees in an insurance company
(North-West University, 2004)
Continuous changes along with the increased pressure to perform may result in feelings of distrust, strain in interpersonal relations, psychological strain, fatigue and tension, all affecting the well-being of employees. ...
A psychometric evaluation of the Job Demands-Resources Scale in South Africa
(North-West University, 2005)
Although different occupations / organisations have unique work characteristics, it seems possible to divide them into two categories, namely job demands and job resources. A valid, equivalent and reliable instrument is ...
Job characteristics, wellness and work-home interaction in the mining industry
(North-West University, 2006)
The mining industry is driven by performance and intense working environments, accompanied by high demands, hazardous working conditions and socially undesirable working hours. These factors could impact on the interaction ...
Organisational climate, organisational practices and service delivery in a local government
(North-West University, 2009)
The success of any organisation depends on its ability to adapt to an ever-changing environment. In
order to be able to adapt, an organisation needs visionary leadership, a management team that is
passionate, professional ...
Strengths use and deficit improvement at work : a South African validation study
(2015)
The emergence of the positive psychology movement has brought the attention to individuals’ strengths and their deficits. Specifically of interest within an organisational context is the extent to which employees’ strengths ...