Browsing Economic and Management Sciences by Subject "Service excellence"
Now showing items 1-2 of 2
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A proposed framework for the strategic management of service quality for the South African Post Office in the North West province
(North-West University (South Africa), 2021)The strategic management of the quality of services provided by the postal sector in South Africa, particularly in the North West Province, is a contentious issue. This is exacerbated by the growing concerns with regard ... -
A service quality framework for the Botswana hospitality sector
(North-West University (South Africa) , Potchefstroom Campus, 2017)The aim of this study is to propose a service quality framework for the Botswana hospitality sector. This study was driven by a need to address the challenge of poor service quality currently being faced by the hospitality ...