Browsing Economic and Management Sciences by Subject "Repurchase intention"
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The influence of boutique store atmosphere on customer satisfaction, store loyalty and repurchase intention
(2015)The global fashion retail industry has been characterised by fierce competition for numerous years. Boutiques face increasing pressure to distinctly differentiate themselves from competing retail stores offering fashion ... -
A service recovery model for the mobile internet service provider industry
(North-West University (South Africa), 2021)Due to the nature of services – being intangible, perishable and requiring the human-element – the service delivery process can be relatively complex, thus posing distinct marketing challenges. This process is even further ...