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    • Toxic emotion events and emotion regulation of middle managers in a call centre 

      Van Dyk, Monique Isobel (North-West University (South Africa) , Potchefstroom Campus, 2015)
      An increased number of organisations are faced with toxicity among their staff as a result of the ineffective regulation of negative emotions in the workplace (Frost, 2003). In the service industry, and especially in call ...