Browsing Economic and Management Sciences by Subject "Emotion work"
Now showing items 1-4 of 4
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Emotion experience, emotional intelligence and well-being in South Africa
(North-West University, 2009)Employee well-being is an increasingly important subject in organisational research. Emotions form a significant part of workplace well-being, in that negative emotion experiences could have detrimental effects on employees' ... -
Emotion work and well-being of client service workers within small and medium enterprises
(North-West University, 2008)Frontline client service workers are central to the service elements of any small and medium enterprise. People who have much customer or client contact are seen to be subject to stronger emotional display rules. These ... -
Emotion work and well-being of human resource personnel in a mining industry
(North-West University, 2009)Human Resource personnel as part of their daily jobs provide a service to other employees within a mining industry. These service workers may experience dissonance between their actual feelings and the feelings they are ... -
Emotion work and well-being of secondary school educators
(North-West University, 2006)Emotions play a profound role in the workplace, especially in the human service profession. Service agents, for example educators, are expected to express socially desired emotions in a service interaction with learners. ...