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The relationship between job characteristics, work wellness and work-related flow of call centre agents in an insurance company
(North-West University, 2006)
The technological era in which modern day organisations function, attempting to make every
aspect of service more efficient and customer friendly, has cultivated a need within organisations
to invent new ways of service. ...
Burnout, work engagement and workaholism among employees in the insurance industry
(North-West University, 2006)
Over the last decade, numerous changes have occurred in the insurance industry due to international expansions and stiff competitiveness. As a result of these changes, employees are suffering from stressful work conditions ...