Municipal Employees' Perceptions of Service Delivery in Limpopo–South Africa: A Critical Need for Good Governance
MetadataShow full item record
Public service delivery protests in post-apatheid South Africa has come to characterize community life at the local sphere of government. Negative consequences of corruption, maladministration, mismanagement of public resources and poor service delivery, all negatively impact good governance in South Africa’s young democracy. This paper intends to investigate the perceptions of municipal employees regarding service delivery and governance at the local government level. More often in South Africa, the assessment of the perceptions of service providers regarding service delivery has received minimal attention at the local government sphere as compared to those of service recipients. This paper fills this gap through literature analysis and an empirical survey conducted among the service providers at municipalities in the Limpopo province to obtain an insight of the perceptions of critical role-players and to provide recommendations to improve service delivery at municipalities in South Africa. The study adopts both qualitative and quantitative methodologies.
- Faculty of Humanities 
Showing items related by title, author, creator and subject.
A qualitative appraisal of the meaning and challenges of the principal's school governance role in the Gert Sibande Region Nhlapo, Job Mphikeleli (2015)The purpose of this study was to appraise the meaning and challenges of the principal’s school governance role in the Gert Sibande Region of the Mpumalanga Province. This was premised on the inherent challenges of the ...
Developing a managerial framework for an e-governance strategy in the Department of Military Veterans Mpangalasane, B.J. (North-West University, 2018)Governments across the globe have embraced the idea and understanding of Information and Communication Technology (ICT) as an enabler to efficient public services. ICT is regarded as the key driver to a digital world and ...
A rights-based approach to foreign agro-investment governance in Cameroon, Uganda and South Africa Ashukem, Jean-Claude Nkwanyuo (North-West University (South Africa) , Potchefstroom Campus, 2016)The practice of foreign agro-investment (FAI) for the production of food crops and biofuel crops has been a recent phenomenon in sub-Saharan Africa and other developing countries. In fact, the present era of climate change ...