Browsing Faculty of Natural and Agricultural Sciences by Subject "Sensitivity analysis"
Now showing items 1-2 of 2
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Achieving the efficiency frontier in IT service delivery
(IBIMA, 2010)This paper researches and implements the best practices that lead to best performance in Information Technology service delivery. A customer quality defined standard is created by benchmarking the Information Technology ... -
Using queuing theory to reduce the number of abandoned calls at a central service desk
(2010)This paper addresses the problem of an unacceptably high rate of abandoned calls at a centralised service desk of a South African telecommunications company. It uses a queuing methodology to design a system that may achieve ...