Browsing Faculty of Economic and Management Sciences by Subject "Attitude towards complaining"
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Online complaint intention and service recovery expectations of clothing retail customers
(MC Cant, 2014)It is important for clothing retailers to be aware of customer complaint behaviour, and to take such complaints seriously when they occur, since service failures within the highly competitive clothing retail industry are ... -
The influence of relationship intention and population group on South African cell phone users' positive attitude towards complaining
(MC Cant, 2016)As most customers do not voice their dissatisfaction to service providers following service failures, it is important to identify those customers most likely to do so. Since customers with positive attitudes toward complaining ...