North West Parks and tourism board employee perception, attitude and job satisfaction: a case study on staff at Pilanesburg National Park

Abstract

The research study on job satisfaction is intended to highlight the perceptions and attitudes of the employees of the participating organization. The Pilanesberg National Park in the North West Province of South Africa participated in this study. The information gained from such a study that can give management a better understanding that directly impacts the bottom line and fosters positive employee relation at all levels of the organization. Data collection is the process of gathering relevant information about the subject from research participants. Conducting an employee perception and attitude survey delivers a successful means of measuring employees' current beliefs on many job related subjects. Questionnaires are most suitable for use in a quantitative study such as this current study. The researcher combines all three categories of research descriptive, exploratory, and inferential with the aim of addressing the stated research objectives. Namely, the levels of employee perceptions, attitude and satisfaction, in relation to the general management and workplace environment. In this study, bivariate methods are used to examine whether there are statistical differences in employee perceptions in relation to two important background characteristics - gender and years of service. Bivariate methods are also used to examine associations between some important constructs. These analyses serve to build an empirical understanding of the effects of gender, years of service and these other constructs on employee perceptions and satisfaction.