The organisational diagnoses of a distribution organisation

Abstract

During the past three decades the economic performances of South Africa organisations were poor. This poor performance forced a lot of South African organisations to look at the way they do business. A method to analyse the way business is conducted through an Organisation Diagnose. Organisation Diagnose is the process of using concepts and methods from the social and behavioural sciences to assess the current state of an entire organisation and to find ways to improve the organisations effectiveness. The aim of this research was to evaluate perceptions of employees of a distribution organisation through an Organisation Diagnose. A cross-sectional design was used as model for the research. Interviews and questionnaires were used as methods for data gathering. A representative sample (N=30) from different job levels and departments were interviewed. The main themes were identified and these themes were included in the questionnaire as dimensions. The Study population (N=88) was chosen from a depot of a distributing organisation. The empirical investigation was aimed at establishing the reliability and validity of the derived questionnaire and to determine the important dimensions to be focused on with regards to interventions. The results of the empirical study showed that employees of a depot of a distributing organisation tend to have positive perceptions about supervision, remuneration and change organisations. The research also showed that employees of a depot of a distributing organisation tend to have negative perceptions about interpersonal relationships and promotion. The research also indicated a large number of factors that was considered as neutral. This can be an indication that employees of a depot of a distribution organisation may have a lack of motivation.