The evaluation of municipal electronic government capacity and service delivery at Ngaka Modiri Molela Dristrict Municipality

Abstract

This dissertation investigates efficiency in municipal service delivery, the capability and competency of staff, the degree of service quality experienced by the community and the e-Government efficiency and effectiveness at Ngaka Modiri Molema District Municipality. It highlights problems relating to municipal incapacity and incompetency, and inefficiency of e-Government system. However, municipalities are expected to lead economic development in their respective communities, democratic and governance programmes. Then review of the literature relevant to e-Government capacity and municipal service delivery, serves as a primary data that adds value to the dissertation. Collation of the relevant data was followed by discussion of the employee perception on e-Government capacity and municipal service delivery. Local government struggles to provide services to citizens, but the poor service erodes trust. Service delivery backlogs continue to be unattended and significant segments of the community remain economically inactive and municipal capacity is the catalyst of the whole scenario.The relative lack of research on municipal e-Government capacity and service delivery is the primary motivation for this study to evaluate the e-Government and municipal service delivery and demonstrate that should e-Government capacity and service delivery be enhanced, the episode of local government protest can be eradicated and efficient service quality promoted.The sample was drawn from Ngaka Modiri Molema District Municipality employees who were cooperative in the execution of the study. As a result of this, the research on the subject has moved beyond imperfect borders of e-Govemment capacity and mtmicipal service delivery issues and has begun to focus more on aspects that can be considered to enhance e-Government capacity and municipal service delivery.The findings of this study provide a strong point of departure for the evaluation of muniicipal e-Government capacity and service delivery at Ngaka Modiri Molema District Municipality and indicate that there is a lack of capacity and competency, and inefficiency in the e-Government service. Ngaka Modiri Molema District Municipality management should explore opportunities to ensure that training and development are provided to municipal staff to improve capacity and competency and also explore the opportunity to increase e-Government efficiency and effectiveness.