Communication between information system development team members from different cultural contexts: a case study

Abstract

The aim of this study was to investigate how communication is affected by the different cultural contexts of information system development (ISD) team members in order to achieve ISD project results. The study investigated the level of difficulty of communication with ISD team members from different cultural context such as cultural affiliation, job class distinction, language, non-verbal communication, group size, gender, age, and profession. A qualitative, interpretive multiple case study was conducted in Gauteng province of South Africa where ISD team members were interviewed. The results may show that South Africans have made big strides since the first democratic elections of 1994.