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dc.contributor.advisorFourie, J.E. Prof.
dc.contributor.authorMbatha, Nompumelelo Yvonne
dc.date.accessioned2014-04-03T09:55:32Z
dc.date.available2014-04-03T09:55:32Z
dc.date.issued2012
dc.identifier.urihttp://hdl.handle.net/10394/10310
dc.descriptionPhD, Education Management, North-West University, Vaal Triangle Campus, 2012en
dc.description.abstractThe aim of this research was to develop guidelines for improving the implementation of Quality Management Systems to provide quality service delivery in education. The research was done by means of both a literature review and an empirical research. The focus of the literature review was to determine the nature and purpose of existing Quality Management Systems (QMS) in education; and the role of District Officials and Schools Management Teams (SMTs) in the implementation of QMS to provide quality service delivery in education. Factors that contribute to the ineffectiveness of the implementation of the existing QMS in education were highlighted. The empirical research findings revealed that SMTs, being responsible for the implementation of QMS, lack knowledge and understanding of QMS implementation. Responses obtained from questionnaires revealed: limited support by District Officials, non-availability of support programmes; limited knowledge of the vision, mission and goals of the Department of Education; and limited resources provision. SMTs indicated dissatisfaction with the manner in which guidance and regulations pertaining to QMS implementation are provided. Curriculum and assessment support programmes were stated as limited, thus affecting learners’ and teachers’ performance. The impact of limited provision of resources; limited dedication to individual employees’ personal development by leadership and management; unclear communication means; and poor rewarding strategies to encourage employees and learners to perform were further highlighted. Based on the results obtained from the literature study and the empirical research, guidelines for improving the implementation of QMS to provide quality service delivery in education were developed and presented.en_US
dc.language.isoenen_US
dc.publisherNorth-West Universityen_US
dc.subjectImprovingen_US
dc.subjectQuality management systemsen_US
dc.subjectProvide qualityen_US
dc.subjectService deliveryen_US
dc.subjectEducationen_US
dc.titleGuidelines for improving the implementation of quality management systems to provide quality service delivery in educationen
dc.typeThesisen_US
dc.description.thesistypeDoctoralen_US


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