Browsing by Subject "service industry"

Now showing items 1-2 of 2

    • Evaluating ISO9001 principles in a service organisation 

      Bowen, Theresa (North-West University (South Africa), 2021)
      ISO9000 is a quality management system (QMS), consisting amongst others of ISO9001, which is a set of international quality assurance (QA) standards that enable companies to manage quality effectively by providing an ...

    • Exploring patient perceptions of pharmacy practice in community pharmacies 

      Du Toit, J.J. (North-West University, 2018)
      A large proportion of community pharmacists is passionate about their profession and would like to extend their services to their communities. In order to achieve this goal the public needs to be aware of, and understand, ...