Browsing by Subject "Sensitivity analysis"

Now showing items 1-3 of 3

    • Achieving the efficiency frontier in IT service delivery 

      Pretorius, Philip D.; Madisa, Victoria G.; Kroeze, Jan H. (IBIMA, 2010)
      This paper researches and implements the best practices that lead to best performance in Information Technology service delivery. A customer quality defined standard is created by benchmarking the Information Technology ...

    • Development of a capital investment framework for a gold mine 

      Clasen, Mari (North-West University, 2011)
      This study was done against the backdrop that executives should carefully consider all the options to manage difficult periods before letting employees go, especially if they are going to rehire employees shortly after the ...

    • Using queuing theory to reduce the number of abandoned calls at a central service desk 

      Pretorius, Philip D.; Madisa, Victoira G.; Kroeze, Jan H. (2010)
      This paper addresses the problem of an unacceptably high rate of abandoned calls at a centralised service desk of a South African telecommunications company. It uses a queuing methodology to design a system that may achieve ...