Browsing by Subject "Emotional dissonance"
Now showing items 1-3 of 3
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Emotion work and well-being of client service workers within small and medium enterprises
(North-West University, 2008)Frontline client service workers are central to the service elements of any small and medium enterprise. People who have much customer or client contact are seen to be subject to stronger emotional display rules. These ... -
Emotion work and well-being of human resource personnel in a mining industry
(North-West University, 2009)Human Resource personnel as part of their daily jobs provide a service to other employees within a mining industry. These service workers may experience dissonance between their actual feelings and the feelings they are ... -
Emotion work and well-being of human-resource employees within the chrome industry
(North-West University, 2008)Things develop quickly in today's internet-linked global economy and competition is intense. Speed, cost, and quality are no longer the trade-offs they once were. Today's consumers demand immediate access to high-quality ...
