Browsing TD: 2008 Volume 4 No 2 by Author "Van Heerden, C."
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The cost of banking services and the technical efficiency of a South African bank
Van Heerden, C.; Van der Westhuizen, G. (2008)Does the performance of one of the four largest banks in South Africa justify the customers’ complaints about the higher bank fees? Data Envelopment Analysis (DEA) was used to estimate the technical efficiency and returns ...