Now showing items 1-1 of 1

    • Service quality management in conference tourism : expectations versus delivery 

      McCallaghan, Wilhelmina Aletta (North-West University (South Africa) , Potchefstroom Campus, 2015)
      The primary objective of this study was to determine service expectations of conference delegates in relation to the service delivered at Quest Conference Estate. This objective was achieved by firstly analysing service ...