Now showing items 1-2 of 2

    • An analysis of management skills within graded establishments in South Africa 

      Wessels, Walter Johan (2015)
      The tourism industry is one of the biggest economic contributors in South Africa and it is predicted that the industry will grow significantly over the years to come. This growth pressures South Africa to stay competitive ...
    • A service quality framework for the Botswana hospitality sector 

      Musikavanhu, Gwinyai Mercy (North-West University (South Africa) , Potchefstroom Campus, 2017)
      The aim of this study is to propose a service quality framework for the Botswana hospitality sector. This study was driven by a need to address the challenge of poor service quality currently being faced by the hospitality ...