Browsing Economic and Management Sciences by Subject "Customer Satisfaction"
Now showing items 1-2 of 2
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Evaluating the effectiveness of customer satisfaction management on automated deposit terminal services
(North-West University (South Africa) , Potchefstroom Campus, 2016)The technology evolution in the banking sector industry has brought about multiple self-service channels to customers. Most banking customers are using these channels to open, use and manage their accounts. The channels ... -
The impact of product quality on the performance of a manufacturing company
(North-West University (South Africa), 2019)The study is an investigation on the impact of product quality on the performance of a tech-manufacturing company and was conducted at a manufacturing company which reported high Non-Product Conformance Costs between years ...