Browsing Economic and Management Sciences by Subject "Customer"
Now showing items 1-3 of 3
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The influence of culture on customers' complaint behaviour pertaining to service failures
(North-West University, 2010)Organisations are facing increasing pressures in terms of customer service since customers tend to become more demanding as competition within industries increases. In order to succeed in this changing marketplace, ... -
Residensiële studente se persepsie van kliëntediens aan die PU vir CHO
(North-West University (South Africa), 1999)This study focuses on the residential students of the Potchefstroom University for Christian Higher Education. Residential students residing in hostels on campus as well as students residing in the city of Potchefstroom ... -
Total quality management and effective urban public transport operations at Sedibeng District Municipality
(North-West University, 2008)Total Quality Management (TQM) at the urban interface is one means to delivering improved value of tax payers' money, but effective urban public transport is one step along the road to a better quality of urban life in ...