Browsing Economic and Management Sciences by Subject "Emotional intelligence"
Now showing items 1-10 of 32
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Assessing key tour guide competences to co-create memorable tourism experiences
(North-West University (South Africa) , Potchefstroom Campus, 2016)Despite growing academic interest in memorable experiences, very limited research has examined how tourism frontline staff should be nurtured to become co-creators of memorable tourism experiences, particularly the tour ... -
Assessing the relationship between mindfulness and authentic leadership amongst MBA students in a selected higher education institution
(North-West University (South Africa), 2021)There is little consensus in the literature on what leaders can and ought to do to spark the best performance from their people. Over the years, the construct of effective leadership has grown into an entire industry in ... -
The compilation and evaluation of a development programme aimed at emotional intelligence
(North-West University (South Africa), 2002)Due to the complexity of today's organisational environment, those who are able to anticipate, react, and respond to change and learn, will likely be the ones that manage to maintain a competitive advantage. These organisations ... -
Determining the impact of emotional intelligence and psychological contract violation on work wellness
(North-West University (South Africa) , Potchefstroom Campus, 2016)From previous literature it becomes evident that a link can exist between emotional intelligence (EI) and psychological contract violation (PCV), as both these constructs are linked to work wellness, which includes job ... -
Emotion experience, emotional intelligence and well-being in South Africa
(North-West University, 2009)Employee well-being is an increasingly important subject in organisational research. Emotions form a significant part of workplace well-being, in that negative emotion experiences could have detrimental effects on employees' ... -
Emotion lexicon in the Sepedi, Xitsonga and Tshivenda language groups in South Africa : the impact of culture on emotion
(North-West University, 2008)Emotions are seen as one of the basic functions of the human psyche and therefore play a central role in psychology (Salovey & Mayer, 1990), especially in work and organisational psychology, both in theoretical and applied ... -
Emotion work and well-being of human resource personnel in a mining industry
(North-West University, 2009)Human Resource personnel as part of their daily jobs provide a service to other employees within a mining industry. These service workers may experience dissonance between their actual feelings and the feelings they are ... -
Emotion work and well-being of secondary school educators
(North-West University, 2006)Emotions play a profound role in the workplace, especially in the human service profession. Service agents, for example educators, are expected to express socially desired emotions in a service interaction with learners. ... -
Emotional intelligence, coping and health of non-professional counsellors
(North-West University, 2007)Apart from the exceptional landscapes, ideal weather, cultural diversity and other characteristics that typify South Africa, crime and HIV/AIDS are two of the most pressing phrases linked to our country. Victims of crime ... -
An exploration of emotion situations and management during the student first year experience
(North-West University (South Africa) , Potchefstroom Campus, 2016)Tertiary qualifications have become increasingly more popular over the years as matric certificates aren‘t sufficient in today‘s globally competitive labour market. Student tertiary graduation is therefore of great importance, ...