Browsing Economic and Management Sciences by Subject "Emotional dissonance"
Now showing items 1-2 of 2
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Emotion work and well-being of client service workers within small and medium enterprises
(North-West University, 2008)Frontline client service workers are central to the service elements of any small and medium enterprise. People who have much customer or client contact are seen to be subject to stronger emotional display rules. These ... -
Emotion work and well-being of human resource personnel in a mining industry
(North-West University, 2009)Human Resource personnel as part of their daily jobs provide a service to other employees within a mining industry. These service workers may experience dissonance between their actual feelings and the feelings they are ...