Browsing Economic and Management Sciences by Subject "Customer value"
Now showing items 1-2 of 2
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Customer relationship management from the perspective of a trackless mining equipment maintenance organisation
(North-West University, 2008)This study deals with Customer Relationship Management (CRM) of a department of an Original Equipment Manufacturer (OEM) of trackless mining equipment. The study was done from the service deliverer's perspective. The aim ... -
Electronic banking services in South Africa : service quality scale development and validation
(2015)The rapid advancement in technology-based systems, especially those related to the Internet and World Wide Web, has led to fundamental changes in how banks interact with customers. These developments have propelled banks ...