Browsing Economic and Management Sciences by Subject "Customer expectations"
Now showing items 1-3 of 3
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Customer expectations and satisfaction with fitness facilities in the North–West Province
(North-West University, 2010)One of the major challenges facing service businesses today is the rapidly changing and highly competitive nature of service industries. As a result, customer expectations are also rising quickly. Increased competition in ... -
Investigating the management of service quality in the fast-food franchise industry in Gauteng
(North-West University (South Africa), 2022)The fast-food franchise industry is the largest global franchise sector. In South Africa, the fast-food franchise industry makes up more than 25% of the whole franchise sector. This has resulted in the fast-food franchise ... -
A quality management perspective on customer service in the South African mobile telecommunication industry
(North-West University (South Africa), 2020)The South African mobile telecommunication industry is a highly competitive industry, which is challenged by rapid changes such as declining revenues, price competition, high inflation rates, and increased technological ...