Now showing items 1-3 of 3
Internet banking service quality in South–Africa: a qualitative analysis of consumer perceptions
Advancements in technology-based systems has resulted in banks using service delivery channels such as internet banking and Automated Teller Machines (ATMs) to interact with customers. To ensure a competitive edge in the ...
Dining atmospherics and food and service quality as predictors of customer satisfaction at sit-down restaurants
(African Journal of Hospitality, Tourism and Leisure, 2014)
South African sit-down restaurants operate in a fiercely competitive environment and customer satisfaction has proven critical for survival in this and other service industries. A satisfied customer spreads positive ...
The interrelationship between service quality, relational benefits, customer satisfaction and behavioural intentions in the South African short–term insurance industry
(MC Cant, 2015)
South African short-term insurers operate in a highly competitive market but do not successfully differentiate themselves from competitors. One way differentiation can be achieved, is to adopt a customer-focused approach ...