Now showing items 1-2 of 2
Internet banking service quality in South–Africa: a qualitative analysis of consumer perceptions
Advancements in technology-based systems has resulted in banks using service delivery channels such as internet banking and Automated Teller Machines (ATMs) to interact with customers. To ensure a competitive edge in the ...
Influence of perceived customer value, employee service quality, bank image and customer satisfaction on Generation Y students bank loyalty
(Social Sciences Research Society, 2017)
Retail banks are increasingly focused on maintaining a loyal customer base. This is because loyal customers translate into higher profits and increased market share. The Generation Y cohort, which comprises the youth of ...