Now showing items 1-4 of 4
Internet banking service quality in South–Africa: a qualitative analysis of consumer perceptions
Advancements in technology-based systems has resulted in banks using service delivery channels such as internet banking and Automated Teller Machines (ATMs) to interact with customers. To ensure a competitive edge in the ...
Relational benefits and customer satisfaction – a South African short-term insurance industry perspective
(Prof. Ansie Lessing, 2014)
South African short-term insurers struggle to maintain and grow market share due to industry competitiveness and decreasing customer retention rates. One way of retaining customers is to establish and maintain long-term ...
The relationship between key variables and customer loyalty within the independent financial advisor environment
(MC Cant, 2014)
Research is required to determine the key variables that have a positive relationship with customer loyalty in the independent financial adviser environment. Knowledge of the factors that could assist in fostering customer ...
Marketing mix: It's role in customer satisfaction in the South African banking retailing
(Business Perspectives Publishing Company, 2015)
Most South African banks find it difficult or lack the flexibility in adapting to the changing needs of their customers brought by the global financial crisis. This leaves most customers' unsatisfied and possible loss of ...