Now showing items 1-3 of 3
Dining atmospherics and food and service quality as predictors of customer satisfaction at sit-down restaurants
(African Journal of Hospitality, Tourism and Leisure, 2014)
South African sit-down restaurants operate in a fiercely competitive environment and customer satisfaction has proven critical for survival in this and other service industries. A satisfied customer spreads positive ...
Relational benefits and customer satisfaction – a South African short-term insurance industry perspective
(Prof. Ansie Lessing, 2014)
South African short-term insurers struggle to maintain and grow market share due to industry competitiveness and decreasing customer retention rates. One way of retaining customers is to establish and maintain long-term ...
The relationship between key variables and customer loyalty within the independent financial advisor environment
(MC Cant, 2014)
Research is required to determine the key variables that have a positive relationship with customer loyalty in the independent financial adviser environment. Knowledge of the factors that could assist in fostering customer ...