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Internet banking service quality in South–Africa: a qualitative analysis of consumer perceptions
(InderScience, 2017)
Advancements in technology-based systems has resulted in banks using service delivery channels such as internet banking and Automated Teller Machines (ATMs) to interact with customers. To ensure a competitive edge in the ...
The relationship between key variables and customer loyalty within the independent financial advisor environment
(MC Cant, 2014)
Research is required to determine the key variables that have a positive relationship with customer loyalty in the independent financial adviser environment. Knowledge of the factors that could assist in fostering customer ...