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Internet banking service quality in South–Africa: a qualitative analysis of consumer perceptions
(InderScience, 2017)
Advancements in technology-based systems has resulted in banks using service delivery channels such as internet banking and Automated Teller Machines (ATMs) to interact with customers. To ensure a competitive edge in the ...
Dining atmospherics and food and service quality as predictors of customer satisfaction at sit-down restaurants
(African Journal of Hospitality, Tourism and Leisure, 2014)
South African sit-down restaurants operate in a fiercely competitive environment and customer satisfaction has proven critical for survival in this and other service industries. A satisfied customer spreads positive ...
The interrelationship between service quality, relational benefits, customer satisfaction and behavioural intentions in the South African short–term insurance industry
(MC Cant, 2015)
South African short-term insurers operate in a highly competitive market but do not
successfully differentiate themselves from competitors. One way differentiation can be
achieved, is to adopt a customer-focused approach ...