An ICT strategic management framework for rapid technological evolution of a state-owned company

Abstract

This study was conducted to look into state-owned ICT institutions. The emphasis was on devising a strategic management framework that would be robust and agile, thereby enabling government companies within the ICT sector to rapidly respond to changes in the market and to also enable them to forecast and plan for the future in respect of technology. The main objective of the study was to derive an ICT strategic management framework for the rapid technological evolution of state-owned companies. Further, the study aimed to provide a critical exposition of the factors that affect company ICT strategies; assess the impact of technological changes on company ICT strategies; and propose guidelines on keeping companies‘ ICT strategies responsive to rapid technological changes. Through the literature review as well as an empirical study, common variables and factors that affect a company‘s ICT strategy and its response to technology changes were explored and guidelines were compiled into a framework that will assist SOEs (state-owned enterprises). Through a literature study of available material on the world‘s telecommunication trends and developments in developed nations, some key observations were recorded such as the concept of convergence, which in the main is driven by consumers‘ need for mobility and flexibility, as well as applications with high capacity demands on the one hand and the need for companies and telecommunications operators to be more efficient on the other. Convergence delivers this benefit of efficiency within the market and stimulates competition. Innovation and creativity continue to be the driving force behind the technological evolutions in the ICT sector. The study also considered how both the PEST model and Porter‘s five forces affect these companies. Issues such as the legislative and policy framework of the ICT industry in South Africa were looked at, with emphasis on how they affect ICT parastatals. The study ended with key recommendations and guidelines summed up into a comprehensive framework.