Browsing by Subject "servicescape"

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    • Service elements influencing the emotions of visitors to an international airport 

      Du Plessis, Liezel; Saayman, Melville; Potgieter, Marius (African Journal of Hospitality, Tourism and Leisure, 2014)
      Emotions constitute a crucial element in understanding a service experience. When a service experience is evaluated by airport visitors, their evaluation is influenced by their emotional reactions. Furthermore, since ...

    • Service elements influencing the emotions of visitors to an international airport 

      Du Plessis, L.; Saayman, Melville; Potgieter, M. (African Journal of Hospitality, Tourism and Leisure, 2014)
      Emotions constitute a crucial element in understanding a service experience. When a service experience is evaluated by airport visitors, their evaluation is influenced by their emotional reactions. Furthermore, since ...