Now showing items 1-2 of 2

    • Daily hassles, resilience, and burnout of call centre staff 

      Visser, Willem Alfonzo (North-West University, 2007)
      Internationally, as well as locally, the trend is for companies to use call centres as their preferred method of service delivery. The increase in the use of call centres as a service delivery mechanism thus provides ...
    • The validation of a workaholism scale within the South African banking industry 

      Horn, Janlé (North-West University (South Africa) , Potchefstroom Campus, 2015)
      Workaholism is recognised as a problem, for both the individual and the organisation. The phenomenon is associated with several negative outcomes (i.e. lower levels of work engagement, less commitment to the organisation ...