Browsing by Subject "Dienskwaliteit"

Now showing items 1-4 of 4

    • Integrated customer experience management at the North–West University 

      Le Roux, Abraham Albertus (North-West University, 2011)
      Higher education institutions (HEIs) are facing greater challenges in the modern era as a result of globalization, advancement in new technologies and the worldwide recession. As a result of these factors, as well as a ...

    • Measuring service quality in a private hospital 

      Clapton, Johannes Daniël (2013)
      The South African health industry can be divided into public and private health institutions. The public health institutions are subsidised by the South African government, whereas the private institutions generate income ...

    • A service quality framework for the Botswana hospitality sector 

      Musikavanhu, Gwinyai Mercy (North-West University (South Africa) , Potchefstroom Campus, 2017)
      The aim of this study is to propose a service quality framework for the Botswana hospitality sector. This study was driven by a need to address the challenge of poor service quality currently being faced by the hospitality ...

    • Service quality management in conference tourism : expectations versus delivery 

      McCallaghan, Wilhelmina Aletta (North-West University (South Africa) , Potchefstroom Campus, 2015)
      The primary objective of this study was to determine service expectations of conference delegates in relation to the service delivered at Quest Conference Estate. This objective was achieved by firstly analysing service ...