Browsing by Subject "Customer service"
Now showing items 1-7 of 7
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Customer service expectations from South African alcoholic beverage suppliers in urban and rural areas
(International Foundation for Research and Development (IFRD), 2017)South African alcoholic beverage suppliers (SAABS) have to focus their efforts on quality customer service as a means of differentiation. Quality of service is a competitive advantage and serves as a marketing tool for ... -
Developing a framework to enable small business enterprises to be sustainable
(2014)The South African government, in its attempt to curb unemployment, continues to promote and facilitate the establishment of small businesses. The promotion of businesses is evident through the development of policies, ... -
Developing a managerial framework for e-contracting in the agricultural business environment
(2013)The aim of this study is to conduct a thorough theoretical study on developing a managerial framework for replacing paper based contracts with e-contracts in the agriculture environment in the North-West Province. Every ... -
The effect of a customer-centric approach towards doctors in a private hospital
(2014)Globally, trade and industry has shifted its focus from the traditional service delivery approaches to various alternative practices to be more successful, cost efficient, customer orientated, flexible and innovative. This ... -
Residensiële studente se persepsie van kliëntediens aan die PU vir CHO
(North-West University (South Africa), 1999)This study focuses on the residential students of the Potchefstroom University for Christian Higher Education. Residential students residing in hostels on campus as well as students residing in the city of Potchefstroom ... -
Stakeholder involvement as a strategic instrument to strengthen customer service : the case of the City of Ekurhuleni
(North-West University (South Africa), 2023)The new democratic dispensation ushered in by the 1994 elections introduced the notion of ‘people-centred development’. The principles of people-centred development were advocated by the Reconstruction and Development ... -
A strategic marketing evaluation of customer service expectations from alcohol beverage suppliers
(Kamla-Raj Enterprises, 2014)This paper reports on the influence the volume an organisation buys from alcoholic beverage suppliers has on their service quality expectations. The primary alcoholic beverage focus areas used in this study in the North ...